Servion expanding to Thailand

Servion Global Solutions, a Chennai-based provider of customer interaction management (CIM) solutions, is planning to open a subsidiary in Thailand in January 2013 to capitalise the booming call centre industry in that country. There has been a huge change in consumers’ interaction with brands over the last few years. Companies today are grappling with managing constantlychanging expectations and operating numerous touch points created to connect with consumers, be it over the Internet, via

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